Joyful Experiences

Travel today

Updated on 07/07/2022

As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning. Be sure to check your country's regulations. Here's the status of our destinations:

Mauritius

Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

La Reunion

Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required for unvaccinated travellers (however a negative Covid test is still compulsory).

China

Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their regional's regulations.

Maldives

The Maldives' one island=one resort has made it an alluring destination since day 1.

You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.

You must fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 48h of your departure to and from the Maldives.

If you are coming from another resort, island or boat, you are no longer required to do a PCR test prior to your arrival at LUX* South Ari Atoll.

As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are sanitized frequently to keep you, our Team Members, and our communities safe.

COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound

FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

COLLECTIVE CARE

These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

• All Team Members maintain protective measures
• Physical distancing protocol using signage and markings throughout the properties
• Hand-sanitising stations throughout the properties
• Increased cleaning and disinfection cycles to ensure optimal hygiene standards
• Daily temperature checks for everyone accessing the hotels at all entry/exit points
• A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
• Doctor on call 24/7 and resident nurse available in all properties

Guestrooms

• Minibars will remain empty with a wide selection of items available upon request

Public Areas and Facilities

• Hand-sanitising stations throughout all public areas
• Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
• Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

Public Bathrooms

• Non-contact single-use tissue dispenser

Pool and Beach Facilities

• Re-arrangement of sunbeds to comply with physical distancing requirements
• Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
• Frequent sanitisation of outdoor showers

Restaurants & Bars

• Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
• Buffet area or live cooking stations shielded with glass protection screens
• Table arrangements adjusted to allow for physical distancing in all restaurants and bars
• Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

Spa

• Treatment rooms sanitised thoroughly between treatments
• In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
• Seating and loungers are rearranged to enable physical distancing

Fitness and Wellness

• Advance booking for selected time slots required
• Thorough cleaning and sanitisation of all gym equipment in between time blocks
• Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
  
  

OUR CANCELLATION AND REBOOKING POLICY

Our Cancellation and Rebooking Policy for Mauritius and Reunion

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.

Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.22 - 06.01.23

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

Our Cancellation and Rebooking Policy for the Maldives

Cancellation Policy

All reservations for arrivals until 22 December 2022 will not be subject to any cancellation charges until 14 days prior to arrival and any prepared amounts will be entitled for new travel date changes.

For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days prior to arrival will be free of charge and any prepared amounts will be entitled for new travel date changes.

Postponed Stays Policy

For postponed stays with original arrival dates between now and 22 December 2022, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2022.

For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate applicable.

Our Cancellation and Rebooking Policy for China

Cancellation Policy

No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

Postponed Stays Policy

Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023.

The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

All of the above may be subject to change.