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The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
Prepaid reservations can be changed or cancelled free of charge up to 30 days prior to arrival; thereafter 100% of stay charged; No-Show: 100% of stay charged. If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
When the sales conditions for the reserved rate or package allow:
Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
Unless expressly stated otherwise, the customer must vacate the room before 12p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.
Thank you for your inquiry at Tamassa . In the meantime, please feel free to ask us any question on Facebook , Twitter and Instagram .
Updated on 07/07/2022
As the world reopens, travel is getting a little easier. The secret to a seamless trip is extra planning.
Be sure to check your country's regulations. Here's the status of our destinations:
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you
to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their regional's regulations.
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS
What is the protocol to travel to Mauritius?
From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius.
There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
I want to travel to Mauritius. Which of your resorts can I stay in?
You can stay at LUX* Grand Baie, LUX* Grand Gaube,
LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
Are the hotel staff vaccinated?
All of our Team Members and their immediate families
have been vaccinated. We also take daily temperature
checks of all Team Members, as well as all precautions
to prevent the spread of COVID-19.
Do I have to wear a mask?
As from the 1st July 2022, you are no longer required to wear a mask except
in certain public areas including airports, public transport, and hospitals.
How do I get from the airport to the hotel?
After going through baggage claim, you can reach your hotel by organised transfer, taxi,
rental car, or any other means of transportation. Just be sure to disinfect your hands,
wear a mask and roll down the windows!
My home country requires a PCR test before boarding my return flight. Will that be readily available?
Yes. The test can be conducted at the resort and be collected by the private clinic at your expense.
Just get in touch with us at Reception so we can schedule it for you.
These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.
All Team Members maintain protective measures
Physical distancing protocol using signage and
markings throughout the properties
Hand-sanitising stations throughout the properties
Increased cleaning and disinfection cycles to ensure
optimal hygiene standards
Daily temperature checks for everyone accessing
the hotels at all entry/exit points
A trained Covid-19 Officer responsible for ensuring
compliance with each property's new operational
regulations and procedures
Doctor on call 24/7 and resident nurse available
in all properties
Minibars will remain empty with a wide selection of items available upon request
Public Areas and Facilities
Hand-sanitising stations throughout all public areas
Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)
Non-contact single-use tissue dispenser
Pool and Beach Facilities
Re-arrangement of sunbeds to comply with physical distancing requirements
Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
Frequent sanitisation of outdoor showers
Restaurants & Bars
Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
Buffet area or live cooking stations shielded with glass protection screens
Table arrangements adjusted to allow for physical distancing in all restaurants and bars
Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service
Treatment rooms sanitised thoroughly between treatments
In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
Seating and loungers are rearranged to enable physical distancing
Fitness and Wellness
Advance booking for selected time slots required
Thorough cleaning and sanitisation of all gym equipment in between time blocks
Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes(maximum 6 persons per class)
OUR CANCELLATION AND REBOOKING POLICY
Our Cancellation and Rebooking Policy for Mauritius and Reunion
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.
Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian
properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23
The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Our Cancellation and Rebooking Policy for the Maldives
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
Our Cancellation and Rebooking Policy for China
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone
their stay up to 7 days prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions, combinable with any active offers at the time of
rebooking, will apply for the new stay dates.