If you have a question about reservations and rates, just email us at the address below.
For everything else, it’s best to use the contact form.
Central Reservations Office
The Lux Collective Ltd
Pierre Simonet Street, Floreal
Mauritius
Registration number: 6590
Tel: (230) 698 9800 / 698 2727
Fax: (230) 698 4222
Email: reservation@theluxcollective.com
Updated on 07/07/2022
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you
to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed
information: https://mauritiusnow.com
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their regional's regulations.
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
You must fill out an online Traveller Health Declaration
(https://imuga.immigration.gov.mv/) within 48h of
your departure to and from the Maldives.
If you are coming from another resort, island or boat, you are no longer required to do a PCR test
prior to your arrival at LUX* South Ari Atoll.
As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are
sanitized frequently to keep you, our Team Members, and our communities safe.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound
From the 1st of July 2022, all travellers (both vaccinated and unvaccinated) can travel freely to Mauritius.
There is no need to present a PCR test at embarkation, and no PCR test will be carried out upon arrival.
You can stay at LUX* Grand Baie, LUX* Grand Gaube,
LUX* Le Morne, SALT of Palmar, and Tamassa Bel Ombre. Note that SALT of Palmar is adults-only.
All of our Team Members and their immediate families
have been vaccinated. We also take daily temperature
checks of all Team Members, as well as all precautions
to prevent the spread of COVID-19.
As from the 1st July 2022, you are no longer required to wear a mask except
in certain public areas including airports, public transport, and hospitals.
After going through baggage claim, you can reach your hotel by organised transfer, taxi,
rental car, or any other means of transportation. Just be sure to disinfect your hands,
wear a mask and roll down the windows!
Yes. The test can be conducted at the resort and be collected by the private clinic at your expense.
Just get in touch with us at Reception so we can schedule it for you.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts, as from 01.01.2022.
Exception: No penalty until 14 days prior to arrival for the stay period 23.12.22 – 06.01.23 for Mauritian
properties & 23.12.22 – 02.01.23 for Reunion Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23
The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Cancellation Policy
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
applicable.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone
their stay up to 7 days prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions, combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.