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Tamassa Team
COOKIE POLICY
In accordance to the personal data and privacy protection law, LUX* has issued the following cookie policy.
When you visit our website, we’ll use cookies to ensure you get the best experience. These cookies might be about you, your preferences or your device.
The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information on how we process your personal data and the cookies we use, please click ‘More Information’.
We will need to use a cookie to remember the choices you have made within our cookie privacy manager. This means:
• If you delete all your cookies you will have to update your preferences with us again.
• If you use a different device or browser you will have to tell us your preferences again.
WHAT ARE COOKIES?
Cookies are simple text files containing small amounts of information that are downloaded on your device when you access our website. All information stored on a cookie is anonymous, harmless and no personal information is being collected.
WHY DO WE USE COOKIES?
We use cookies to improve your experience on our website www.tamassaresorts.com, (also referred to as “the website”) and to recommend content that may be of interest to you through either support or advertising. Cookies also allow us to provide a customised experience without you having to remind us of your preferences each time you visit our website. Cookies are also used to collect information on how our users navigate and use the website. No information about the user’s identity, unless provided voluntarily, is collected and all information is anonymous. Cookies are also being used to improve the functionality of the website and to deliver optimum content to users.
HOW DO YOU ACCEPT OUR COOKIE POLICY?
You can indicate your consent to our use of cookies as per this cookie policy by clicking on “Accept” on the cookie banner that appears on the website or by continuing to use the website (by clicking or scrolling) after the cookie banner has appeared. You are, of course, not required to consent to using our cookies, and you can configure your internet browser to reject them. However, please note that if you do not click “Accept” but continue to browse the website, you will be deemed to have accepted our use of cookies in accordance to this cookie policy.
Once your consent has been given, this cookie banner and message will not appear again when you revisit our website. If you visit the website on another device, browser or with a different browser setting, you will need to consent to our cookie policy again. Should you or any other user of your devices wish to withdraw your consent at any time, you can do so by altering your browser settings or following the advice provided on this policy. If you do not withdraw your consent, we will assume that you are happy to receive cookies from our website and that you agree to our cookie policy.
3RD PARTY COOKIES
We use trusted 3rd party advertising cookies on the website. However, LUX* Resorts & Hotels cannot control, nor do we have access to, any cookies that may be placed on your device by any of the third party advertisers.
The 3rd party advertising cookies collect information about your activities in order to provide you with online ads that are based on your interest. This is also known as online behavioural advertising. You can opt-out from behavioural ads, when they are delivered to you, by clicking on “Ad Choices”. This will redirect you to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising.
You can opt-out from behavioral advertisements, when delivered to you, by clicking on the “Ad Choices” where you will be redirected to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioral advertising.
If you opt out, you may still see ads online, including ads from LUX* that are based on other information (e.g. based on the content of the page being viewed rather than your prior web-browsing activity) In some cases, data may still be collected about your browsing activity by 3rd party advertisers after you have opted out, but they will not use this data to deliver ads that are based on your past online browsing behaviour.
DATA RETENTION
The duration of the cookie depends on the nature: session cookies expire when the user closes the browser; persistent cookies have typical expiration dates that do not exceed 20 years except in special cases.
HOW TO UNSUBSCRIBE FROM THE COOKIES ON OUR WEBSITE?
You can always deactivate cookies by changing your browser settings, but this may slow down or prevent access to certain parts of the website. So, it is recommended that you leave on all cookies if you’re not sure whether you need them or not in case they are used to provide a service that you use or to receive personalised service through our website.
CHANGES TO THE COOKIE POLICY
LUX* Resorts & Hotels reserves the right to make amendments to this cookie policy. This user is invited to visit this page periodically to be informed of any changes.
TYPES OF COOKIES WE USE:
GOOGLE ANALYTICS
When someone visits www.tamassaresorts.com a third party service, Google Analytics, collects standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
INFORMATION NOTICE – TAMASSARESORTS.COM
CONTROLLER
This website contains the LUX* Trademark and other valuable trademarks owned by The Lux Collection to distinguish its services and wares. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of The Lux Collection. Other trademarks not owned by The Lux Collection and referenced on this website are the property of their respective owners.
PURPOSE AND LEGAL BASIS FOR PROCESSING
When you visit our website(s) we collect and process your IP number and information on your browsing of our website. The purpose is to identify you as a return visitor to our website, to analyse the behaviour of the visitors to our website, to enhance our communication and structure of our website(s), and to build a profile of your interests to be able to show you relevant adverts for our products and services on other websites. When possible, we also combine your online web behaviour data with the personal data that you have previously provided to us. The legal basis for our processing of your personal data as described above is that this processing is necessary for the purposes of our legitimate interest, except for the processing where we combine your online web behaviour data with the personal data that you have previously provided to us for which we base on your consent. You have the right to withdraw your consent at any time and decline the use of these cookies by clicking here and turning off the “Advanced Analytics" cookie category. Please direct a request for withdrawal of consent to the LUX* team.
Great news: Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information:
https://mauritiusnow.com
Local friends, please simply follow the nation’s
protocol: social distancing, wear your mask when
you move around the resort, sanitize your hands
and follow the signs. Travellers from abroad will need
to present a negative PCR test taken less than 72h prior to departure.
They must also be fully vaccinated or present an overriding
reason.
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their region's regulations.
The Maldives’ one island=one resort has made it an
alluring destination since day 1. You must present a negative PCR test taken less than 96h
prior to the time of departure from the first embarkation point en route to the Maldives.
This test applies to travellers of all ages, except infants 0-12 months. You must also fill
out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/)
within 24h of your departure to and from the Maldives. You must also fill out the Declaration
form sent by our reservations team and emailed back to stay@luxmaldivesresort.com
48h prior to your arrival, along with your vaccination certificate if you have one.
For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane
lounge (free of charge) for travellers age 6 and upward. You can expect to receive the results
within 6-12h. If you are coming from another resort, property or boat, you must present a negative
PCR test taken within 24h of your arrival. You can coordinate the PCR testing with the property
you were at before. If you are not fully vaccinated (be sure to present your card), you will be
required to take another PCR test (free of charge) at our LUX* arrival lounge at the airport
before checking in to our resort. We encourage you to arrive before noon in order to receive
the test results before 6pm. You will be asked to stay in your room or villa until the results arrive.
Arrivals from India: If you are not fully vaccinated, you will be required to stay in your room
or villa until the negative PCR test results arrive.
Arrivals from Brazil & South Africa: If you are not fully vaccinated, you will be required
to stay in your room or villa until the negative PCR test results arrive. If you are not
fully vaccinated, you will be required to take an additional PCR test 48h after your arrival
at the resort (USD 125 per person per test). This test can be used as your departure test
depending on your length of stay.
If your home country or next destination requires a PCR test, we can do it from the comfort
of our resort for USD 125 per test.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
From the 1st of October 2021, vaccinated travellers can
travel to Mauritius quarantine-free. They must simply show
a negative PCR test taken at least 72 hours prior to
embarkation. Upon check-in, an additional antigenic test is
required, as well as on day 5. We are happy to cover both tests
per traveler per stay (kids included!) Once the first antigenic
test is cleared, you are free to wander the island as you please.
Unvaccinated travellers are required to stay in an official
quarantine for 14 days. After 3 negative PCR tests, they are
free to wander the island on day 14.
Vaccinated travellers and vaccinated locals can stay
at LUX* Grand Gaube Resort & Villas, LUX* Le Morne Resort,
LUX* Belle Mare Resort & Villas, SALT of Palmar, and Tamassa
Bel Ombre. As from December, you can discover our new
flagship, LUX* Grand Baie Resort & Residences.
Yes. You must present a negative PCR test taken at least 72h
prior to boarding. If you are heading to a resort, you will only
be required to take one antigenic test at the hotel upon arrival
and one on day 5. We will happily cover the costs of these
two tests. If you are not staying in a hotel/resort, you will be
required to take a PCR test at the airport upon arrival.
You must be fully vaccinated with any of the following:
AstraZeneca Covidshield, AstraZeneca Vaxzevria,
Covaxin, Johnson & Johnson, Moderna, Pfizer,
Sinopharm, Sputnik.
For double vaccinations, the second dose must have been
injected for at least 14 days. For single dose vaccines, 28 days
before embarkation for Mauritius.
Or you must present an official document attesting that
you have had a COVID-19 infection and can justify a dose
of vaccine injected after infection at least 14 days prior to
boarding.
All of our Team Members and their immediate families
have been vaccinated. We also take daily temperature
checks of all Team Members, as well as all precautions
to prevent the spread of COVID-19.
A mask isn't required when you're at the pool, the
beach, or seated at a restaurant or bar. However,
you will need to wear a mask when you're going from
one place to another.
Absolutely. Children under the age of 18 do not have to
be vaccinated to enter Mauritius. However they will be
required to present a negative PCR test taken 72h prior
to embarkation (the PCR test can be performed in
oro-phraryngeal up to the age of 6), one antigen test upon
check-in at the resort, and one on day 5. We will happily
cover the cost of these two antigen tests.
After going through baggage claim, you can reach your
hotel by organised transfer, taxi, rental car, or any other
means of transportation. Just be sure to disinfect your hands,
wear a mask and roll down the windows!
Yes. The test can be conducted at the resort and be collected
by the private clinic at your expense. Just get in touch with us
at Reception so we can schedule it for you.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full
refund of prepaid amounts.
Exception: No penalty until 14 days prior to arrival
for the stay period 23.12.21 - 06.01.22, with prepaid
amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the
guest is welcome to postpone their stay up to 7 days
prior to arrival for stay dates until 31 October 2023.
Exception: Until 14 days prior to arrival for the stay
period 23.12.21 - 06.01.22
The then applicable pricing and conditions,
combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
Cancellation Policy
All reservations for arrivals until 31 October 2021
will not be subject to any cancellation charges until
7 days prior to arrival and any prepared amounts
will be fully refunded.
For all reservations for arrivals from 1 November 2021,
cancellations up to 40 days prior to arrival will be free
of charge and deposits fully refunded.
Postponed Stays Policy
For postponed stays with original arrival dates between
now and 31 October 2021, no rebooking charges will
apply, and the new stay dates will be confirmed at the
same originally booked rate for new stay dates up to
and inclusive of 22 December 2021.
For new stay dates from 23 December 2021 onwards,
these stays will be confirmed at the rate applicable and
combined with any offers and promotions in force at the
time of reconfirmation of the new stay dates.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the
guest is welcome to postpone their stay up to 7 days
prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions,
combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.