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Best Regards,
Tamassa Team
COOKIE POLICY
In accordance to the personal data and privacy protection law, LUX* has issued the following cookie policy.
When you visit our website, we’ll use cookies to ensure you get the best experience. These cookies might be about you, your preferences or your device.
The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information on how we process your personal data and the cookies we use, please click ‘More Information’.
We will need to use a cookie to remember the choices you have made within our cookie privacy manager. This means:
• If you delete all your cookies you will have to update your preferences with us again.
• If you use a different device or browser you will have to tell us your preferences again.
WHAT ARE COOKIES?
Cookies are simple text files containing small amounts of information that are downloaded on your device when you access our website. All information stored on a cookie is anonymous, harmless and no personal information is being collected.
WHY DO WE USE COOKIES?
We use cookies to improve your experience on our website www.tamassaresorts.com, (also referred to as “the website”) and to recommend content that may be of interest to you through either support or advertising. Cookies also allow us to provide a customised experience without you having to remind us of your preferences each time you visit our website. Cookies are also used to collect information on how our users navigate and use the website. No information about the user’s identity, unless provided voluntarily, is collected and all information is anonymous. Cookies are also being used to improve the functionality of the website and to deliver optimum content to users.
HOW DO YOU ACCEPT OUR COOKIE POLICY?
You can indicate your consent to our use of cookies as per this cookie policy by clicking on “Accept” on the cookie banner that appears on the website or by continuing to use the website (by clicking or scrolling) after the cookie banner has appeared. You are, of course, not required to consent to using our cookies, and you can configure your internet browser to reject them. However, please note that if you do not click “Accept” but continue to browse the website, you will be deemed to have accepted our use of cookies in accordance to this cookie policy.
Once your consent has been given, this cookie banner and message will not appear again when you revisit our website. If you visit the website on another device, browser or with a different browser setting, you will need to consent to our cookie policy again. Should you or any other user of your devices wish to withdraw your consent at any time, you can do so by altering your browser settings or following the advice provided on this policy. If you do not withdraw your consent, we will assume that you are happy to receive cookies from our website and that you agree to our cookie policy.
3RD PARTY COOKIES
We use trusted 3rd party advertising cookies on the website. However, LUX* Resorts & Hotels cannot control, nor do we have access to, any cookies that may be placed on your device by any of the third party advertisers.
The 3rd party advertising cookies collect information about your activities in order to provide you with online ads that are based on your interest. This is also known as online behavioural advertising. You can opt-out from behavioural ads, when they are delivered to you, by clicking on “Ad Choices”. This will redirect you to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioural advertising.
You can opt-out from behavioral advertisements, when delivered to you, by clicking on the “Ad Choices” where you will be redirected to a website where you can either manage or opt out of the use of data about your browsing history that is used for the delivery of online behavioral advertising.
If you opt out, you may still see ads online, including ads from LUX* that are based on other information (e.g. based on the content of the page being viewed rather than your prior web-browsing activity) In some cases, data may still be collected about your browsing activity by 3rd party advertisers after you have opted out, but they will not use this data to deliver ads that are based on your past online browsing behaviour.
DATA RETENTION
The duration of the cookie depends on the nature: session cookies expire when the user closes the browser; persistent cookies have typical expiration dates that do not exceed 20 years except in special cases.
HOW TO UNSUBSCRIBE FROM THE COOKIES ON OUR WEBSITE?
You can always deactivate cookies by changing your browser settings, but this may slow down or prevent access to certain parts of the website. So, it is recommended that you leave on all cookies if you’re not sure whether you need them or not in case they are used to provide a service that you use or to receive personalised service through our website.
CHANGES TO THE COOKIE POLICY
LUX* Resorts & Hotels reserves the right to make amendments to this cookie policy. This user is invited to visit this page periodically to be informed of any changes.
TYPES OF COOKIES WE USE:
GOOGLE ANALYTICS
When someone visits www.tamassaresorts.com a third party service, Google Analytics, collects standard internet log information and details of visitor behaviour patterns. We do this in order to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone individually. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
INFORMATION NOTICE – TAMASSARESORTS.COM
CONTROLLER
This website contains the LUX* Trademark and other valuable trademarks owned by The Lux Collection to distinguish its services and wares. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of The Lux Collection. Other trademarks not owned by The Lux Collection and referenced on this website are the property of their respective owners.
PURPOSE AND LEGAL BASIS FOR PROCESSING
When you visit our website(s) we collect and process your IP number and information on your browsing of our website. The purpose is to identify you as a return visitor to our website, to analyse the behaviour of the visitors to our website, to enhance our communication and structure of our website(s), and to build a profile of your interests to be able to show you relevant adverts for our products and services on other websites. When possible, we also combine your online web behaviour data with the personal data that you have previously provided to us. The legal basis for our processing of your personal data as described above is that this processing is necessary for the purposes of our legitimate interest, except for the processing where we combine your online web behaviour data with the personal data that you have previously provided to us for which we base on your consent. You have the right to withdraw your consent at any time and decline the use of these cookies by clicking here and turning off the “Advanced Analytics" cookie category. Please direct a request for withdrawal of consent to the LUX* team.
Updated on 18/05/2022
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the
official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information:
https://mauritiusnow.com
Social distancing is recommended but is no longer mandatory. Masks are not required indoors and outdoors, including
in transportation (even if it is still recommended). To visit Reunion Island, it is compulsory for unvaccinated
people to present a Covid-19 test (PCR test less than 72 hours or Antigen test less than 48 hours). Vaccinated
travellers do not need to present any test upon departure. Since 14 May, ‘reasonable excuses’ are not required
for unvaccinated travellers (however a negative Covid test is still compulsory).
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their region's regulations.
The Maldives' one island=one resort has made it an alluring destination since day 1.
You are no longer required to present a PCR negative test result upon arrival to the Maldives. This applies to both
vaccinated and non-vaccinated travellers. Wearing a face mask is no longer mandatory, except at health facilities.
You must fill out an online Traveller Health Declaration
(https://imuga.immigration.gov.mv/) within 48h of
your departure to and from the Maldives.
If you are coming from another resort, island or boat, you are no longer required to do a PCR test
prior to your arrival at LUX* South Ari Atoll.
As part of the Collective Care Program, all Team Members maintain protective measures, and public facilities are
sanitized frequently to keep you, our Team Members, and our communities safe.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers
can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
Package: https://myallied.mv/type/inbound-allied/new
FAQs: https://allied.mv/insurance-plan/allied-inbound
Vaccinated travellers can travel to Mauritius. As from 12 March 2022, you no longer need to present a negative PCR
test upon arrival. Upon arrival at your hotel (day 0), you will take an antigen test. We are happy to cover the cost
of the test. Once the antigen test is cleared, you are free to wander the island as you please.
Unvaccinated travellers are required to stay in an official quarantine for 7 days.
After 3 negative PCR tests, they are free to wander the island on day 7.
Vaccinated travellers and vaccinated locals can stay at LUX* Grand Baie, LUX* Grand Gaube,
LUX* Le Morne, LUX* Belle Mare, SALT of Palmar, and Tamassa Bel Ombre.
No. As from 12 March 2022, you no longer need to present a negative PCR test upon arrival. Upon arrival at your
hotel (day 0), you will take an antigen test. We are happy to cover the cost of the test.
You must be fully vaccinated with any of the following:
AstraZeneca Covidshield, AstraZeneca Vaxzevria,
Covaxin, Johnson & Johnson, Moderna, Pfizer,
Sinopharm, Sputnik.
For double vaccinations, the second dose must have been
injected for at least 14 days. For single dose vaccines, 28 days
before embarkation for Mauritius.
Or you must present an official document attesting that
you have had a COVID-19 infection and can justify a dose
of vaccine injected after infection at least 14 days prior to
boarding.
All of our Team Members and their immediate families
have been vaccinated. We also take daily temperature
checks of all Team Members, as well as all precautions
to prevent the spread of COVID-19.
A mask isn't required when you're at the pool, the
beach, or seated at a restaurant or bar. However,
you will need to wear a mask when you're going from
one place to another.
Absolutely. Children under the age of 18 do not have to be vaccinated to enter Mauritius.
There is no need for a PCR test pre-arrival. Upon arrival at the hotel, an antigen test is performed.
We are happy to cover the cost of the test.
After going through baggage claim, you can reach your
hotel by organised transfer, taxi, rental car, or any other
means of transportation. Just be sure to disinfect your hands,
wear a mask and roll down the windows!
Yes. The test can be conducted at the resort and be collected
by the private clinic at your expense. Just get in touch with us
at Reception so we can schedule it for you.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid
amounts, as from 01.01.2022. Exception: No penalty until 14 days prior to arrival for the stay
period 23.12.22 – 06.01.23 for Mauritian properties & 23.12.22 – 02.01.23 for Reunion
Island properties, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to
arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay
period 23.12.22 - 06.01.23. The then applicable pricing and conditions, combinable with any active
offers at the time of rebooking, will apply for the new stay dates.
Cancellation Policy
All reservations for arrivals until 22 December 2022 will not be subject to any
cancellation charges until 14 days prior to arrival and any prepared amounts will be
entitled for new travel date changes.
For all reservations for arrivals from 23 December 2022 to 10 January 2023 cancellations up to 40 days
prior to arrival will be free of charge and any prepared amounts will be entitled for
new travel date changes.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 22 December 2022,
no rebooking charges will apply, and the new stay dates will be confirmed at the same
originally booked rate for new stay dates up to and inclusive of 22 December 2022.
For new stay dates from 23 December 2022 onwards, these stays will be confirmed at the rate
applicable.
Cancellation Policy
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the
guest is welcome to postpone their stay up to 7 days
prior to arrival for stay dates until 31 October 2023.
The then applicable pricing and conditions,
combinable with any active offers at the time of
rebooking, will apply for the new stay dates.
All of the above may be subject to change.