Thank you for your inquiry at Tamassa . In the meantime, please feel free to ask us any question on Facebook , Twitter and Instagram .
Best Regards,
Tamassa Team
This is who we are and what we stand for.
We see each and every interaction as an opportunity to make your smile a little brighter and laugh a little louder. Whether it’s helping to celebrate a special occasion, or simply helping you make the most of each day, for us there’s no greater reward than making our guests happy. From the genuine smiles that welcome you upon arrival through to the faces that become familiar during your stay, our zest for life and joyful spirit is infectious, ensuring you’ll remember our people just as much as the place.
We don’t stop playing because we grow old; we grow old because we stop playing. We believe that being free to explore our playful side makes us happier, healthier and more connected to each other. That’s why our resorts are always filled with fun, laughter and good times, together.
Life is for living, and at Tamassa, we view it in vibrant technicolour. From the bold splashes of colour that greet you in your room to the vivid tones of the nature surrounding us, our resorts burst with energy and life. This vibrancy also extends to who we are. Vibrant from the inside out, our passion and pride shine through in everything we do – it’s what makes us special, and you’ll
Giving more than desired and going beyond what’s expected, we love to surprise and delight our guests with little touches that make a huge difference to your stay. Being generous of spirit is at the very heart of being a great host. Always giving our best care and attention, we strive to ensure you want for nothing, leaving you free to focus on each other.
Ultimately, it’s all about service, and the best service always comes straight from the heart. Whether it’s the offer of an ice cold drink at just the right moment, a perfectly placed towel just as you exit the pool, or the chef who remembers your omelette ‘just the way you like it’, it’s the little things that mean a lot. Thoughtful service means that at Tamassa you’re never a room number, and your time with us will be as special as you are unique. After all, it’s your holiday.
We have also made some service adjustments in consultation with SGS, the world's leading inspection, verification, testing and certification company, in addition to the precautionary measures recommended by the World Health Organisation.
The teams of LUX* Resorts & Hotels, SALT Resorts and Tamassa Resorts understand the courage it takes for the brave people to fight on the frontline. Our teams have banded together to provide support to their local communities. In Mauritius, SALT of Palmar produced 500 reuseable face masks for the villagers and police in Belle Mare; LUX* Belle Mare Resort & Villas, LUX* Grand Gaube Resort & Villas and LUX* Le Morne Resort baked over a thousand cupcakes to thank the first responders for their selfless service rendered during the country's confinement; and the team at Tamassa put together care packs consisting of daily necessities and dry goods for the underprivileged. Over in Yunnan, China, LUX* Tea Horse Road Benzilan has been doing their part to care for the environment by picking up trash along nature trails and hiking routes, in addition to cleaning and volunteering their services in the revered Tibetan Buddhist temples in Shangri-La.
This unprecedented situation has taught us how fragile freedom is and travelling as we know it will now change irrevocably,
but it will bounce back. We eagerly await your return. Meanwhile, stay safe and stay in touch.
Sincerely always,
Paul Jones
Chief Executive Officer
As our islands begin to reopen their shores to travellers, you understandably have questions regarding the new measures in each destination. We have compiled everything you need to know. But if you still have a question, please don't hesitate to contact our hotels directly through our website.
There are no quarantine requirements on arrival to our destinations. Be sure to check with your local authorities to see if your country of residence requires a quarantine upon your return home.
We encourage you to check with your local government authorities concerning any travel restrictions there may be for the destination you want to visit. We advise you to check again prior to departure to ensure you have the most up-to-date advice.
Each of our hotels provides on demand access to medical support-a nurse or doctor-who may assist with any immediate health-related matters. If you require further medical attention, they will refer you to the best possible medical services in proximity to the hotel.
We strongly recommend that you obtain travel insurance prior to travelling abroad. Ensure that the insurance policy covers Covid-19 related matters. Note that prior to arriving at the hotel, you will be required to either submit travel insurance or declare that you will bear the costs of treatment and isolation if necessary. Don't forget to pack your travel insurance certificate stating Covid-19 coverage. You will be asked to show it at check-in.
Your airline provider will hand out health declaration forms that need to be submitted to the health authorities upon arrival. Airport authorities have implemented health screening facilities at the airport to monitor passengers and provide assistance in case you are not feeling well.
The Maldives: Yes. All international tourists staying in our resorts must submit a personal negative PCR test to the hotel 5 to 7 days prior to boarding. The test must have been undertaken between 5 and 7 days prior to boarding. Mauritius: Yes. All international tourists travelling to this destination must submit a personal PCR test to the hotel 5 to 7 days prior to boarding. The test must have been undertaken between 5 and 7 days prior to boarding. Reunion Island: Yes. All international tourists travelling to this destination must submit a personal negative PCR test to the hotel within 72 hours prior to boarding. The test must have been undertaken within 72 hours prior to boarding. You will need to fill in a declaration form stating that you do not have any Covid-19 symptoms and have not been in contact with any confirmed cases of Covid-19 in the 14 days prior to your departure flight.
The Maldives: Upon arrival, you must fill out a health declaration form and have your temperature taken by the airport authorities. Random PCR tests will be conducted and all passengers showing symptoms will undergo the PCR test. Positive cases will be isolated. Mauritius: Upon arrival, you must fill out a health card and undertake a PCR test at the airport. Positive cases will be isolated. Reunion Island: Upon arrival, you must fill out a health declaration form and present your PCR test results to airport authorities. Positive cases will be isolated.
Please scan the QR code below to view our Collective Care programme, which gathers all Covid-19 sanitary measures we are taking or visit our website.
Yes. We perform daily health checks on all employees before they enter the workplace.
All reservations for stays between now and the 1st October 2020 are subject to a full refund for cancellations made 72 hours prior to arrival.
Yes. A full refund will be provided for the unused room nights of pre-paid packages should the hotel go under lockdown. The hotel will collaborate with local authorities to safely repatriate our guests.
Wearing a mask is not mandatory. However, we strongly encourage you to take all the necessary precautions to help contain the spread of Covid-19.