Covid-19 Update
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About Us

This is who we are and what we stand for.

Who we are

Joyful

We see each and every interaction as an opportunity to make your smile a little brighter and laugh a little louder. Whether it’s helping to celebrate a special occasion, or simply helping you make the most of each day, for us there’s no greater reward than making our guests happy. From the genuine smiles that welcome you upon arrival through to the faces that become familiar during your stay, our zest for life and joyful spirit is infectious, ensuring you’ll remember our people just as much as the place.

Tamassa Resorts All Inclusive - Joyful

Playful

We don’t stop playing because we grow old; we grow old because we stop playing. We believe that being free to explore our playful side makes us happier, healthier and more connected to each other. That’s why our resorts are always filled with fun, laughter and good times, together.

Tamassa Resorts All Inclusive - Playful

Vibrant

Life is for living, and at Tamassa, we view it in vibrant technicolour. From the bold splashes of colour that greet you in your room to the vivid tones of the nature surrounding us, our resorts burst with energy and life. This vibrancy also extends to who we are. Vibrant from the inside out, our passion and pride shine through in everything we do – it’s what makes us special, and you’ll

Tamassa Resorts All Inclusive - Vibrant

Generous

Giving more than desired and going beyond what’s expected, we love to surprise and delight our guests with little touches that make a huge difference to your stay. Being generous of spirit is at the very heart of being a great host. Always giving our best care and attention, we strive to ensure you want for nothing, leaving you free to focus on each other.

Tamassa Resorts All Inclusive - Generous

Thoughtful

Ultimately, it’s all about service, and the best service always comes straight from the heart. Whether it’s the offer of an ice cold drink at just the right moment, a perfectly placed towel just as you exit the pool, or the chef who remembers your omelette ‘just the way you like it’, it’s the little things that mean a lot. Thoughtful service means that at Tamassa you’re never a room number, and your time with us will be as special as you are unique. After all, it’s your holiday.

Tamassa Resorts All Inclusive - Thoughtful
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Privacy Policy

  1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
  2. Prepaid reservations can be changed or cancelled free of charge:
    - until 3 days prior to arrival until 30.09.21 included.
    - until 7 days prior to arrival as from 01.10.21 (except for stays covering 23.12.21 – 06.01.22 where modification or cancellation free of charge applies until 14 days prior to arrival).
    If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
  3. When the sales conditions for the reserved rate or package allow:
    • The reservation can be cancelled via the “Contact Us” section on www.tamassaresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
    • Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
  4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
  5. Unless expressly stated otherwise, the customer must vacate the room before 12p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.

Thank you for your inquiry at Tamassa . In the meantime, please feel free to ask us any question on Facebook , Twitter and Instagram .
Best Regards,
Tamassa Team

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Privacy Policy

    Travel today

    Travel can seem a little complicated at the moment. But really it just requires some extra planning. Be sure to check your country's regulations. Here's the status in our destinations:

     

    Mauritius

    Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Local friends, please simply follow the nation’s protocol: social distancing, wear your mask when you move around the resort, sanitize your hands and follow the signs. Travellers from abroad will need to present a negative PCR test taken less than 72h prior to departure. They must also be fully vaccinated or present an overriding reason.

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their region's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1. You must present a negative PCR test taken less than 96h prior to the time of departure from the first embarkation point en route to the Maldives. This test applies to travellers of all ages, except infants 0-12 months. You must also fill out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/) within 24h of your departure to and from the Maldives. You must also fill out the Resort Health Declaration form sent by our reservations team and email it back to stay@luxmaldivesresort.com 48h prior to your arrival.

    For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane lounge (free of charge) for travellers age 6 and upward, both vaccinated and unvaccinated. If you are coming from another resort, island or boat, you must present a negative PCR test taken within 24h of your arrival. You can coordinate the PCR testing with the property you were at before. If you are unvaccinated and traveling from another resort, island or boat, we encourage you to arrive before noon in order to receive the test results before 6pm, as you will be asked to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

    Arrivals from India, Brazil, Russia & Ukraine: If you are not fully vaccinated, you will be required to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.

    Arrivals from South Africa, Namibia, Lesotho, Botswana, Eswatini and Zimbabwe: You will be required to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h.

    You will be required to take an additional PCR test 48-hours from the time of your arrival at the resort. It's free of charge.

    Arrival protocol will be applicable for all guests visited South Africa within 30 days prior to arrival at the resort.

    If your home country or next destination requires a PCR test, we can do it from the comfort of our resort for USD 125 per test.

    COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.

    Package: https://myallied.mv/type/inbound-allied/new
    FAQs: https://allied.mv/insurance-plan/allied-inbound

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. Mauritius is open I hear. What’s the protocol?

    From the 1st of October 2021, vaccinated travellers can travel to Mauritius quarantine-free. They must simply show a negative PCR test taken at least 72 hours prior to embarkation. Upon check-in, an additional antigenic test is required, as well as on day 5. We are happy to cover both tests per traveler per stay (kids included!) Once the first antigenic test is cleared, you are free to wander the island as you please.

    Unvaccinated travellers are required to stay in an official quarantine for 14 days. After 3 negative PCR tests, they are free to wander the island on day 14.

  2. I want to travel to Mauritius. Which of your resorts can I stay in?

    Vaccinated travellers and vaccinated locals can stay at LUX* Grand Gaube Resort & Villas, LUX* Le Morne Resort, LUX* Belle Mare Resort & Villas, SALT of Palmar, and Tamassa Bel Ombre. As from December, you can discover our new flagship, LUX* Grand Baie Resort & Residences.

  3. I'm fully vaccinated. Do I need a PCR test?

    Yes. You must present a negative PCR test taken at least 72h prior to boarding. If you are heading to a resort, you will only be required to take one antigenic test at the hotel upon arrival and one on day 5. We will happily cover the costs of these two tests. If you are not staying in a hotel/resort, you will be required to take a PCR test at the airport upon arrival.

  4. Which vaccines does Mauritius recognize?

    You must be fully vaccinated with any of the following: AstraZeneca Covidshield, AstraZeneca Vaxzevria, Covaxin, Johnson & Johnson, Moderna, Pfizer, Sinopharm, Sputnik.

    For double vaccinations, the second dose must have been injected for at least 14 days. For single dose vaccines, 28 days before embarkation for Mauritius.

    Or you must present an official document attesting that you have had a COVID-19 infection and can justify a dose of vaccine injected after infection at least 14 days prior to boarding.

  5. What about the hotel staff? Are they vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  6. Do I have to wear a mask?

    A mask isn't required when you're at the pool, the beach, or seated at a restaurant or bar. However, you will need to wear a mask when you're going from one place to another.

  7. Can I travel with kids?

    Absolutely. Children under the age of 18 do not have to be vaccinated to enter Mauritius. However they will be required to present a negative PCR test taken 72h prior to embarkation (the PCR test can be performed in oro-phraryngeal up to the age of 6), one antigen test upon check-in at the resort, and one on day 5. We will happily cover the cost of these two antigen tests.

  8. How do I get from the airport to the hotel?

    After going through baggage claim, you can reach your hotel by organised transfer, taxi, rental car, or any other means of transportation. Just be sure to disinfect your hands, wear a mask and roll down the windows!

  9. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test can be conducted at the resort and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

    10. COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Non-contact single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants and Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens (buffets will be discontinued in the medium-term to respect physical distancing)
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • In changing rooms, clean towels are arranged in individual lockers. Lockers and showers are sanitised after every use
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Private fitness and wellness sessions indoors will be replaced by outdoor wellness classes (maximum 6 persons per class)

    OUR CANCELLATION AND REBOOKING POLICY

    Our Cancellation and Rebooking Policy for Mauritius and Reunion



    Cancellation Policy
    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts. Exception: No penalty until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22, with prepaid amounts fully refunded.

    Postponed Stays Policy
    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22 The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.

    Our Cancellation and Rebooking Policy for the Maldives



    Cancellation Policy
    All reservations for arrivals until 31 October 2021 will not be subject to any cancellation charges until 7 days prior to arrival and any prepared amounts will be fully refunded. For all reservations for arrivals from 1 November 2021, cancellations up to 40 days prior to arrival will be free of charge and deposits fully refunded.

    Postponed Stays Policy
    For postponed stays with original arrival dates between now and 31 October 2021, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2021. For new stay dates from 23 December 2021 onwards, these stays will be confirmed at the rate applicable and combined with any offers and promotions in force at the time of reconfirmation of the new stay dates.

    Our Cancellation and Rebooking Policy for China



    Cancellation Policy
    No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.

    Postponed Stays Policy
    Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.


    All of the above may be subject to change.