This is who we are and what we stand for.
We see each and every interaction as an opportunity to make your smile a little brighter and laugh a little louder. Whether it’s helping to celebrate a special occasion, or simply helping you make the most of each day, for us there’s no greater reward than making our guests happy. From the genuine smiles that welcome you upon arrival through to the faces that become familiar during your stay, our zest for life and joyful spirit is infectious, ensuring you’ll remember our people just as much as the place.
We don’t stop playing because we grow old; we grow old because we stop playing. We believe that being free to explore our playful side makes us happier, healthier and more connected to each other. That’s why our resorts are always filled with fun, laughter and good times, together.
Life is for living, and at Tamassa, we view it in vibrant technicolour. From the bold splashes of colour that greet you in your room to the vivid tones of the nature surrounding us, our resorts burst with energy and life. This vibrancy also extends to who we are. Vibrant from the inside out, our passion and pride shine through in everything we do – it’s what makes us special, and you’ll
Giving more than desired and going beyond what’s expected, we love to surprise and delight our guests with little touches that make a huge difference to your stay. Being generous of spirit is at the very heart of being a great host. Always giving our best care and attention, we strive to ensure you want for nothing, leaving you free to focus on each other.
Ultimately, it’s all about service, and the best service always comes straight from the heart. Whether it’s the offer of an ice cold drink at just the right moment, a perfectly placed towel just as you exit the pool, or the chef who remembers your omelette ‘just the way you like it’, it’s the little things that mean a lot. Thoughtful service means that at Tamassa you’re never a room number, and your time with us will be as special as you are unique. After all, it’s your holiday.
Updated on 13/01/2022
Great news! Mauritius is fully open! We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information:
Local friends, please simply follow the nation’s
protocol: social distancing, wear your mask when
you move around the resort, sanitize your hands
and follow the signs. Travellers from abroad will need
to present a negative PCR test taken less than 72h prior to departure.
They must also be fully vaccinated or present an overriding
Over in China, the doors to our resorts and retreats
are open to domestic travellers only, as borders
remain closed for now. A health QR code is required
upon check-in. Local travellers from high and middle-risk
areas should check in with their region's regulations.
The Maldives' one island=one resort has made it an
alluring destination since day 1. You must present a negative PCR test taken less than 96h
prior to the time of departure from the first embarkation point en route to the Maldives.
This test applies to travellers of all ages, except infants 0-12 months. You must also fill
out an online Traveller Health Declaration (https://imuga.immigration.gov.mv/)
within 24h of your departure to and from the Maldives. You must also fill out the Resort Health Declaration
form sent by our reservations team and email it back to email@example.com
48h prior to your arrival.
For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane lounge (free of charge) for travellers age 1 and upward, both vaccinated and unvaccinated. If you are coming from another resort, island or boat, you must present a negative PCR test taken within 24h of your arrival. You can coordinate the PCR testing with the property you were at before. If you are unvaccinated and traveling from another resort, island or boat, we encourage you to arrive before noon in order to receive the test results before 6pm, as you will be asked to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.
Arrivals from India, Brazil, Russia, Ukraine, South Africa, Namibia, Lesotho, Mozambique, Botswana, Eswatini and Zimbabwe: If you are not fully vaccinated, you will be required to stay in your villa until the negative PCR test results arrive. You can expect to receive the results within 6-12h. Vaccinated travelers - be sure to have your vaccination card on hand, as it will be requested at check-in.
COVID-19 insurance: The Maldives offers a COVID-19 insurance which travellers can purchase prior to their arrival. It covers medical expenses, isolation and transportation costs.
From the 1st of October 2021, vaccinated travellers can travel to Mauritius quarantine-free. They must simply show
a negative PCR test taken at least 72 hours prior to embarkation. Upon check-in, an additional antigenic test is required,
as well as on day 5. We are happy to cover both tests per traveler per stay (kids included!) Once the first antigenic test is cleared,
you are free to wander the island as you please.
Unvaccinated travellers are required to stay in an official quarantine for 14 days. After 3 negative PCR tests, they are free to wander the island on day 14.
Vaccinated travellers and vaccinated locals can stay
at LUX* Grand Gaube Resort & Villas, LUX* Le Morne Resort,
LUX* Belle Mare Resort & Villas, SALT of Palmar, and Tamassa
Bel Ombre. As from December, you can discover our new
flagship, LUX* Grand Baie Resort & Residences.
Yes. You must present a negative PCR test taken at least 72h
prior to boarding. If you are heading to a resort, you will only
be required to take one antigenic test at the hotel upon arrival
and one on day 5. We will happily cover the costs of these
two tests. If you are not staying in a hotel/resort, you will be
required to take a PCR test at the airport upon arrival.
You must be fully vaccinated with any of the following:
AstraZeneca Covidshield, AstraZeneca Vaxzevria,
Covaxin, Johnson & Johnson, Moderna, Pfizer,
For double vaccinations, the second dose must have been injected for at least 14 days. For single dose vaccines, 28 days before embarkation for Mauritius.
Or you must present an official document attesting that you have had a COVID-19 infection and can justify a dose of vaccine injected after infection at least 14 days prior to boarding.
All of our Team Members and their immediate families
have been vaccinated. We also take daily temperature
checks of all Team Members, as well as all precautions
to prevent the spread of COVID-19.
A mask isn't required when you're at the pool, the
beach, or seated at a restaurant or bar. However,
you will need to wear a mask when you're going from
one place to another.
Absolutely. Children under the age of 18 do not have to
be vaccinated to enter Mauritius. However they will be
required to present a negative PCR test taken 72h prior
to embarkation (the PCR test can be performed in
oro-phraryngeal up to the age of 6), one antigen test upon
check-in at the resort, and one on day 5. We will happily
cover the cost of these two antigen tests.
After going through baggage claim, you can reach your
hotel by organised transfer, taxi, rental car, or any other
means of transportation. Just be sure to disinfect your hands,
wear a mask and roll down the windows!
Yes. The test can be conducted at the resort and be collected
by the private clinic at your expense. Just get in touch with us
at Reception so we can schedule it for you.
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts. Exception: No penalty until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22, with prepaid amounts fully refunded.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. Exception: Until 14 days prior to arrival for the stay period 23.12.21 - 06.01.22 The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.
All reservations for arrivals until 31 October 2021 will not be subject to any cancellation charges until 7 days prior to arrival and any prepared amounts will be fully refunded. For all reservations for arrivals from 1 November 2021, cancellations up to 40 days prior to arrival will be free of charge and deposits fully refunded.
Postponed Stays Policy
For postponed stays with original arrival dates between now and 31 October 2021, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2021. For new stay dates from 23 December 2021 onwards, these stays will be confirmed at the rate applicable and combined with any offers and promotions in force at the time of reconfirmation of the new stay dates.
No penalty until 7 days prior to arrival, with a full refund of prepaid amounts.
Postponed Stays Policy
Should a guest not wish to cancel the booking, the guest is welcome to postpone their stay up to 7 days prior to arrival for stay dates until 31 October 2023. The then applicable pricing and conditions, combinable with any active offers at the time of rebooking, will apply for the new stay dates.
All of the above may be subject to change.