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About Us

This is who we are and what we stand for.

Who we are

Joyful

We see each and every interaction as an opportunity to make your smile a little brighter and laugh a little louder. Whether it’s helping to celebrate a special occasion, or simply helping you make the most of each day, for us there’s no greater reward than making our guests happy. From the genuine smiles that welcome you upon arrival through to the faces that become familiar during your stay, our zest for life and joyful spirit is infectious, ensuring you’ll remember our people just as much as the place.

Tamassa Resorts All Inclusive - Joyful

Playful

We don’t stop playing because we grow old; we grow old because we stop playing. We believe that being free to explore our playful side makes us happier, healthier and more connected to each other. That’s why our resorts are always filled with fun, laughter and good times, together.

Tamassa Resorts All Inclusive - Playful

Thoughtful

Ultimately, it’s all about service, and the best service always comes straight from the heart. Whether it’s the offer of an ice cold drink at just the right moment, a perfectly placed towel just as you exit the pool, or the chef who remembers your omelette ‘just the way you like it’, it’s the little things that mean a lot. Thoughtful service means that at Tamassa you’re never a room number, and your time with us will be as special as you are unique. After all, it’s your holiday.

Tamassa Resorts All Inclusive - Thoughtful
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Privacy Policy

  1. The sales conditions for the reserved rate or package specify the terms for cancelling and/or changing the reservation.
  2. Prepaid reservations can be changed or cancelled free of charge:
    - until 3 days prior to arrival until 30.09.21 included.
    - until 7 days prior to arrival as from 01.10.21 (except for stays covering 23.12.21 – 06.01.22 where modification or cancellation free of charge applies until 14 days prior to arrival).
    If ever the reservation includes non-refundable components, it will be stipulated in the sales conditions for the rate or package.
  3. When the sales conditions for the reserved rate or package allow:
    • The reservation can be cancelled via the “Contact Us” section on www.tamassaresorts.com website or by contacting Customer Services on the contact details stated above in Article 9 in Terms and Conditions.
    • Changes to the reservation can be made with Customer Services, whose contact details are stated on the reservation confirmation sent by email and in Article 9 above.
  4. In the event that the stay is interrupted, the agreed price will be paid in full. No reimbursement will be given for a prepaid reservation.
  5. Unless expressly stated otherwise, the customer must vacate the room before 12p.m. on the last day of the reservation, unless otherwise stated in the rate conditions booked. Failure to do so shall result in the customer being billed for an extra night.

Thank you for your inquiry at Tamassa . In the meantime, please feel free to ask us any question on Facebook , Twitter and Instagram .
Best Regards,
Tamassa Team

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Privacy Policy

    Travel today

    Travel can seem a little complicated at the moment. But really it just requires some extra planning. Be sure to check your country's regulations. Here's the status in our destinations:

     

    Mauritius

    Great news! The dates have been set and Mauritius' borders are reopening to travellers in two phases, starting on the 15th of July. Surely, you have questions. We compiled the most frequently asked questions below. We also invite you to consult the official Mauritius Tourism Promotion Authority website for the latest updates and more detailed information: https://mauritiusnow.com

    La Reunion

    Local friends, please simply follow the nation's protocol: social distancing, wear your mask when you move around the resort, sanitize your hands and follow the signs.

    Travellers from abroad will need to present a negative PCR test taken less than 72h prior to departure. They must also be fully vaccinated or present an overriding reason, as well as self-isolate for 7 days.

    China

    Over in China, the doors to our resorts and retreats are open to domestic travellers only, as borders remain closed for now. A health QR code is required upon check-in. Local travellers from high and middle-risk areas should check in with their region's regulations.

    Maldives

    The Maldives' one island=one resort has made it an alluring destination since day 1. You must present a negative PCR test taken less than 96h prior to departure and fill out an online health declaration (https://imuga.immigration.gov.mv/) and a Resort declaration form that should be emailed to Reservations less than 48h prior to arrival. For extra precaution, at LUX* South Ari Atoll, we require a PCR test on arrival at our seaplane lounge (free of charge). If your test comes back positive, you will be required to self-isolate for 14 days. Have a split stay? Be sure to submit a negative PCR test 24h before visiting our resorts.

    Travellers who have been to Brazil, South Africa or certain South East Asian countries in the past two weeks will undergo a mandatory PCR test (free of charge) at the resort. This applies to children above age 6 as well. Indian nationals will need to stay in isolation for 48h in addition to the protocol for at-risk countries above.

    If your home country requires a PCR test, we can do it from the comfort of our resort for USD 125 per test (the sample is sent to ADK Hospital in Male).

    FREQUENTLY ASKED QUESTIONS TRAVELLING TO MAURITIUS

  1. I heard that Mauritius is reopening in two phases. What does that mean?

    During phase I, from the 15th of July to the 30th of September 2021, vaccinated travellers can travel to Mauritius where they can enjoy an in-resort holiday of 1 to 14 days in a Covid-safe hotel such as LUX* Grand Gaube Resort & Villas and Tamassa Bel Ombre. After day 14, they can freely explore the island.

    Unvaccinated travellers are required to stay in an official quarantine for 14 days. After 3 negative PCR tests, they are free to wander the island on day 14.

    From the 1st of October, we enter phase II during which vaccinated travellers presenting a negative PCR test 72 hours prior to boarding are free to explore Mauritius. Unvaccinated travellers will be required to quarantine for 14 days before exploring Mauritius.

  2. What exactly is an in-resort stay?

    During phase I, you must stay within the resort grounds. We created the most exclusive All-Inclusive in-resort stays so you can enjoy the best of hotel living, as well as the pool, beach, and lagoon. These in-resort stays cover all meals, and include a variety of experiences, from coconut bowling for our Little Travellers of LUX*, marshmallow grilling for the Little Buddies of Tamassa, to sunset aperitivos on the beach and wine pairing dinners for the grown-ups.

  3. Can I use the spa during my in-resort stay?

    Absolutely! Our LUX* Me Spa at LUX* Grand Gaube and Santosha Spa at Tamassa Bel Ombre are open on appointment during phase I. You can also try using sand as a scrub at the beach, followed by a dip in the mineral-rich lagoon for a little DIY-spa.

  4. I'm the type who likes to work-out on holidays. Will the gym be open?

    We also think holiday time is a good time to get balanced. Our gyms are open on appointment during phase I. We also have outdoor fitness classes such as morning walks or jogs on the beach, sunrise or sunset yoga and even meditation. And watersports. Head to the boat house to borrow a paddleboard, kayak...

  5. I love food. Will there be a buffet in the in-resort stay format?

    Yes! We have live cooking but also plenty of delicious la carte dishes. Our numerous restaurants have a variety of cuisines (Your taste buds will never get bored). If you're vegan or vegetarian, you will love our plant-based Keen on Green concept.

  6. I want to travel to Mauritius. Which of your resorts can I stay in?

    In phase I, you can stay at LUX* Grand Gaube Resort & Villas and Tamassa Bel Ombre. As from 1st October 2021, you can stay at all of our LUX*, SALT and Tamassa properties in Mauritius.

  7. I'm fully vaccinated. Do I need a PCR test?

    Yes. In phase I, you must present a negative PCR test 72 hours prior to boarding. You will also have a PCR test on your day of arrival at the airport, day 7 and day 14 at your hotel. If you test negative on day 14, you are free to wander the island. We are happy to say that we will be covering the costs of all three PCR tests taken at the hotel as well as your airport transfers if you stay a minimum of 4 nights.

  8. Which vaccines does Mauritius recognize?

    You must be fully vaccinated with any of the following: AstraZeneca Covidshield, AstraZeneca Vaxzevria, Covaxin, Johnson & Johnson, Moderna, Pfizer, Sinopharm, Sputnik.

  9. What about the hotel staff? Are they vaccinated?

    All of our Team Members and their immediate families have been vaccinated. We also take daily temperature checks of all Team Members, as well as all precautions to prevent the spread of COVID-19.

  10. Do I have to wear a mask?

    A mask isn't required when you're at the pool, the beach, or seated at a restaurant or bar. However, you will need to wear a mask when you're going from one place to another.

  11. Can I travel with kids during Phase I?

    Absolutely. Our kids clubs will be open to our Little Travellers with our Collective Care sanitary protocols in place. Our in-resort stays include a variety of fun activities for the kids too.

  12. How do I get from the airport to the hotel?

    You will be driven to and from your hotel by approved transfer operators. Be sure to wear your mask! We will cover the cost of the transfer if you stay for a minimum of 4 nights.

  13. My home country requires a PCR test before boarding my return flight.
    Will that be readily available?

    Yes. The test will be conducted in your hotel room and be collected by the private clinic at your expense. Just get in touch with us at Reception so we can schedule it for you.

  14. I understand that from 1st October 2021, the island will be fully reopened.
    What if I am not vaccinated?

    As an unvaccinated traveller, you can travel to Mauritius as from 1st October. However, you will be required to quarantine for 14 days in an approved quarantine before you can wander the island.

    15. OUR REBOOKING AND CANCELLATION POLICY

    All reservations for arrivals between now and 31 October 2021 will not be subject to any cancellation or rebooking charges until 3 days prior to arrival.

    Any prepaid amounts will be fully refunded for all reservations with arrivals between now and 31 October 2021.

    For postponed stays with original arrival dates between now and 31 October 2021, no rebooking charges will apply, and the new stay dates will be confirmed at the same originally booked rate for new stay dates up to and inclusive of 22 December 2021. For new stay dates from 23 December 2021 onwards, these stays will be confirmed at the rate applicable and combined with any offers and promotions in force at the time of reconfirmation of the new stay dates.

    For rebooking or cancellation for stays from 1 November 2021 made on our website or through The Lux Collective Central Reservations, please contact us at reservations@luxresorts.com

    COLLECTIVE CARE

    These are the measures we take in our resorts to keep you, our Team Members, and our communities safe.

    • All Team Members maintain protective measures
    • Physical distancing protocol using signage and markings throughout the properties
    • Hand-sanitising stations throughout the properties
    • Increased cleaning and disinfection cycles to ensure optimal hygiene standards
    • Daily temperature checks for everyone accessing the hotels at all entry/exit points
    • A trained Covid-19 Officer responsible for ensuring compliance with each property's new operational regulations and procedures
    • Doctor on call 24/7 and resident nurse available in all properties

    Guestrooms

    • Minibars will remain empty with a wide selection of items available upon request

    Public Areas and Facilities

    • Hand-sanitising stations throughout all public areas
    • Frequent sanitisation of high-touch points areas using fogging equipment, electrostatic sprayers and wipes
    • Regular sanitisation of high-touch areas (changing rooms, door handles, mirrors, hooks etc)

    Public Bathrooms

    • Automatic single-use tissue dispenser

    Pool and Beach Facilities

    • Re-arrangement of sunbeds to comply with physical distancing requirements
    • Cleaning and sanitisation of sunbeds after each use with a "Cleaned and Sanitised" sign after sanitisation is completed
    • Frequent sanitisation of outdoor showers

    Restaurants and Bars

    • Menus are presented either via iPads which are sanitised after each use and/or QR codes so guests can access our menus on their own devices
    • Buffet area or live cooking stations shielded with glass protection screens (buffets will be discontinued in the medium-term to respect physical distancing)
    • Table arrangements adjusted to allow for physical distancing in all restaurants and bars
    • Sanitisation of tables will be carried out after each guest. Outlets are sanitised after each service

    Spa

    • Treatment rooms sanitised thoroughly between treatments
    • Treatment rooms sanitised thoroughly between treatments
    • Seating and loungers are rearranged to enable physical distancing

    Fitness and Wellness

    • Advance booking for selected time slots required
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks
    • Thorough cleaning and sanitisation of all gym equipment in between time blocks