A firm favourite amongst guests, our Food Truck serves up mouthwatering burgers with homemade fries all day long. Come nightfall, it turns into a Rum Truck where you can experience the true flavour of the Sugar Island.
Dear friends,
After months of physically distancing, I'm sure, like me, you're dreaming of returning to your favourite destination. Looking back now, especially as we live through the strangest time of our lives, what I think about the most is how we as a team - and really, as a family - have been able to stay socially connected, supportive and hopeful. That includes guests and team members supporting each other in every way we can imagine. The greatest gift we can share right now is one of friendship, kindness and optimism. We received so many heart-warming letters from guests from all over the world, showing their care and expressing their wish to return as soon as they are able, and it's been nothing short of encouraging and uplifting for the team's motivation. As we take steps towards recovery and planning where to go next, we probably have many questions on our minds on how safe it is to be travelling and the proper precautions we need to take before embarking on our next voyage. I would like to assure you that the comfort, safety and wellness of our extended family remain our utmost priority. To ensure you are holidaying with peace of mind, we offer a flexible rebooking and cancellation policy as follows:
We have also made some service adjustments in consultation with SGS, the world's leading inspection, verification, testing and certification company, in addition to the precautionary measures recommended by the World Health Organisation.
The teams of LUX* Resorts & Hotels, SALT Resorts and Tamassa Resorts understand the courage it takes for the brave people to fight on the frontline. Our teams have banded together to provide support to their local communities. In Mauritius, SALT of Palmar produced 500 reuseable face masks for the villagers and police in Belle Mare; LUX* Belle Mare Resort & Villas, LUX* Grand Gaube Resort & Villas and LUX* Le Morne Resort baked over a thousand cupcakes to thank the first responders for their selfless service rendered during the country's confinement; and the team at Tamassa put together care packs consisting of daily necessities and dry goods for the underprivileged. Over in Yunnan, China, LUX* Tea Horse Road Benzilan has been doing their part to care for the environment by picking up trash along nature trails and hiking routes, in addition to cleaning and volunteering their services in the revered Tibetan Buddhist temples in Shangri-La.
This unprecedented situation has taught us how fragile freedom is and travelling as we know it will now change irrevocably,
but it will bounce back. We eagerly await your return. Meanwhile, stay safe and stay in touch.
Sincerely always,
Paul Jones
Chief Executive Officer
As our islands begin to reopen their shores to travellers, you understandably have questions regarding the new measures in each destination. We have compiled everything you need to know. But if you still have a question, please don't hesitate to contact our hotels directly through our website.
There are no quarantine requirements on arrival to our destinations. Be sure to check with your local authorities to see if your country of residence requires a quarantine upon your return home.
We encourage you to check with your local government authorities concerning any travel restrictions there may be for the destination you want to visit. We advise you to check again prior to departure to ensure you have the most up-to-date advice.
Each of our hotels provides on demand access to medical support-a nurse or doctor-who may assist with any immediate health-related matters. If you require further medical attention, they will refer you to the best possible medical services in proximity to the hotel.
We strongly recommend that you obtain travel insurance prior to travelling abroad. Ensure that the insurance policy covers Covid-19 related matters. Note that prior to arriving at the hotel, you will be required to either submit travel insurance or declare that you will bear the costs of treatment and isolation if necessary. Don't forget to pack your travel insurance certificate stating Covid-19 coverage. You will be asked to show it at check-in.
Your airline provider will hand out health declaration forms that need to be submitted to the health authorities upon arrival. Airport authorities have implemented health screening facilities at the airport to monitor passengers and provide assistance in case you are not feeling well.
The Maldives: Yes. All international tourists staying in our resorts must submit a personal negative PCR test to the hotel 5 to 7 days prior to boarding. The test must have been undertaken between 5 and 7 days prior to boarding. Mauritius: Yes. All international tourists travelling to this destination must submit a personal PCR test to the hotel 5 to 7 days prior to boarding. The test must have been undertaken between 5 and 7 days prior to boarding. Reunion Island: Yes. All international tourists travelling to this destination must submit a personal negative PCR test to the hotel within 72 hours prior to boarding. The test must have been undertaken within 72 hours prior to boarding. You will need to fill in a declaration form stating that you do not have any Covid-19 symptoms and have not been in contact with any confirmed cases of Covid-19 in the 14 days prior to your departure flight.
The Maldives: Upon arrival, you must fill out a health declaration form and have your temperature taken by the airport authorities. All guests will be required to take an additional PCR test on arrival at the airport seaplane lounge. This PCR test will be free of charge and we anticipate the results within 6-12 hours from the time of the test. The PCR test will also be required for children aged 6 years and above. Guests will be able to start enjoying their holiday as soon as they arrive at the resort. Should the guest require a new negative PCR test result before going back to their next destination or country of residence, they can take the test at the resort clinic prior to departure. Same can be booked and organised through the resort Reception team. Selected nationalities different protocol will be applicable. Positive cases will be isolated. Mauritius: Upon arrival, you must fill out a health card and undertake a PCR test at the airport. Positive cases will be isolated. Reunion Island: Upon arrival, you must fill out a health declaration form and present your PCR test results to airport authorities. Positive cases will be isolated.
Please scan the QR code below to view our Collective Care programme, which gathers all Covid-19 sanitary measures we are taking or visit our website.
Yes. We perform daily health checks on all employees before they enter the workplace.
All reservations for stays between now and the 1st October 2020 are subject to a full refund for cancellations made 72 hours prior to arrival.
Yes. A full refund will be provided for the unused room nights of pre-paid packages should the hotel go under lockdown. The hotel will collaborate with local authorities to safely repatriate our guests.
Wearing a mask is not mandatory. However, we strongly encourage you to take all the necessary precautions to help contain the spread of Covid-19.
